Directory of health and community services: health information, advice and community support

We have provided a helpful resource for people in Stockton-on-Tees to reach out for help during these challenging winter months.

It includes listings of local and national services for advice and information on a wide range of areas, including mental health support, food banks, community spaces and drug and alcohol support.

Winter can be difficult for many. Healthwatch Stockton-on-Tees is here to do what they do best; signposting and offering support to the local community. 

Whether you are looking for advice on how to stay healthy this winter, or you are looking for support for your mental health or cost of living. This page has a range of support which you may benefit from, with top tips on how to stay well this winter.


Top tips to stay well:

  • The NHS winter flu and Covid-19 vaccination programme provides vital protection to those most vulnerable. If you are eligible, you will receive an invite to receive your vaccinations and it is really important to come forward to keep yourself protected.
  • If you feel unwell and are concerned about your symptoms but it is not life-threatening, contact NHS 111 before heading straight to A&E. But remember, 999 is still available for life-threatening emergencies.
  • Over the festive period, pharmacy opening hours may not be the same. Remember to order and collect any medication before the pharmacy or GP closes for Christmas.
  • Look out for vulnerable relatives, friends and neighbours.

Healthwatch England have further advice on staying well this winter. Find out more here.


Directory of health and community services: health information, advice and community support:

A Way Out

Outreach and prevention charity for women, families & young people to live lives free from harm, abuse & exploitation

 

https://www.awayout.co.uk/  01642 655071
ADFAM

Offers information and advice for families of alcohol and drug users.

 

https://adfam.org.uk/ 07442 137421
Age UK Teesside

Charity which supports older people across Stockton.

 

https://www.ageuk.org.uk/teesside/  01642 805500
Age UK

Information and support for older people.

 

https://www.ageuk.org.uk/ 0800 678 1602
Alcoholics Anonymous (AA)

A self-help organisation for alcoholics.

 

http://www.alcoholics-anonymous.org.uk/ 0800 9177 650 

Arch           

Teesside

Specialist sexual violence service offering free and confidential support.

 

https://archteesside.org/ 01642 822331
Arthritis   Care

Provides high quality information and support to people with arthritis.

 

 

http://www.arthritiscare.org.uk/ 0300 790 0400
Asthma & Lung UK

Works to stop asthma attacks.

 

https://www.asthmaandlung.org.uk/ 0300 222 5800
BEAT Support for people with eating disorders https://www.beateatingdisorders.org.uk/

0808 801 0677 (England)

Beat’s helplines are open 365 days a year from 1pm to 9pm during the week, and 5pm to 9pm on weekends and bank holidays.

 

Billingham and Stockton Foodbank

 

  https://billinghamstocktonborough.foodbank.org.uk/ 07583 575522
Blue Badge Scheme

Helps people with severe mobility problems, park close to their destination. 

 

https://www.gov.uk/apply-blue-badge   
Bright Minds Big Futures

A youth-led movement, working together with Stockton-on- Tees Borough Council to make the borough a great place grow up.  

 

https://www.stockton.gov.uk/BMBF 01642 526026
       

CALM - Campaign Against Living Miserably

 

Taking a stand against suicide.  https://www.thecalmzone.net/ 0800 585858 (5pm – midnight)
Care       Quality Commission

The independent health and adult social care regulator. 

 

https://www.cqc.org.uk/ 03000 616161
Catalyst

The strategic infrastructure organisation for Voluntary, Community and Social Enterprise organisations based or operating within Stockton-on-Tees.

 

https://www.catalyststockton.org/ 01642 733906
Citizens Advice Service

Offers practical, up-to-date information and advice on a wide range of topics.

 

https://www.citizensadvice.org.uk/ 0800 144 8848
Colostomy UK 

Charity that supports and empowers people living with a stoma. 

 

https://www.colostomyuk.org/about-us/ 0800 3234257
Community Connect Stockton

We help people take the first steps to improve health and wellbeing through local groups & activities.

 

https://www.facebook.com/CommunityConnectStockton 01642 647770
Cruse Information and support after a bereavement. https://www.cruse.org.uk/

0808 808 1677

The Cruse helpline is open Monday to Friday, from 9:30am. The closing time varies per day, from 5pm to 8pm. You can check Cruse’s helplines page for more information about their opening hours.

 

Daisy Chain Project

Provides a haven for families affected by autism in the Tees Valley.

 

www.daisychainproject.co.uk  01642  531248
Drinkaware Trust

Independent UK-wide organisation that aims to improve our drinking behaviour to help reduce alcohol misuse and minimise alcohol related harm.

 

http://www.drinkaware.co.uk/ 0300 1231110
Eastern Ravens Trust

Helping young carers get the support they need.

 

https://www.facebook.com/ERTcharity/ 01642 678454
Hart Gables

Charity specialising in all things LGBT. Support | Advocacy | Teesside based

 

http://www.hartgables.org.uk/ 01642 675509
Hebron Church Foodbank   http://www.hebronstockton.org.uk/church-life/food-bank/  01642 689012
Helping Hands

Range of home care and live-in services, ranging from 30 minutes to full-time live-in care. 

 

https://www.helpinghandshomecare.co.uk/ 0330 818 3898
Kooth

Online mental health support and counselling service for Young People.

 

www.kooth.com 

07495 550110       

07951 183745 

Lighthouse Centre

Support and information service for those 16+ suffering emotional distress/mental health problems in the Stockton area.

 

https://www.facebook.com/thelighthousecentrestockton/ 01642 647086
LGBT Foundation Advice, support and information for people identifying as LGBTQ+. https://lgbt.foundation/

0345 3 30 30 30

The LGBT Foundation helpline is open on weekdays 9am to 9pm and weekends 10am to 5:30pm.

 

Little Sprouts

Community Interest Company dedicated to improving the health and wellbeing of our community.

 

http://www.littlesprouts.org.uk/   

07980 808920     

07501 331331

Live Well Dementia Hub

Community based service for anyone living in Stockton-on-Tees who would like information, support or training related to dementia. 

 

https://www.stockton.gov.uk/livewell-dementia-hub 01642 527363
Look Ahead Cancer Campaign

Charity which aims to raise awareness of head and neck cancer, by providing information on risk factors and symptoms.

 

http://www.headandneck.info/ 01642 531109
Macular Society

Supports people with macular conditions, like age-related macular degeneration , and funds research to find a cure.

 

https://www.macularsociety.org/ 0300 3030 111

Money

Helper

Provides free and impartial money advice. https://www.moneyhelper.org.uk/

0800 138 7777 (English)
18001 0800 915 4622 (text relay)

The MoneyHelper helpline is open Monday to Friday, 8am to 6pm. The helpline is closed on bank holidays. 

 

North of England Refugee Service

An independent and charitable organisation to meet the needs and promote the interests of asylum seekers and refugees who have arrived or have settled in the North of England.

 

www.refugee.org.uk  01642 217447 (Teesside)

NHS 111

Mental

Health

Support

Crisis Support

Experiencing a mental health crisis? Access urgent support 24/7.

 

https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

Call NHS 111 and select the mental health option (option 2).

Calls will be answered by mental health advisors who will ask you some questions and listen to you.

 

NHS111

Non-emergency medical help and advice for people in England.

 

111.nhs.uk 111
18001 111 (text relay)
NSPCC

The leading children’s charity fighting to end child abuse in the UK. They help children to rebuild their lives, protect those at risk, and find the best ways to prevent abuse.

 

https://www.nspcc.org.uk/

Help for adults concerned about a child: 0808 800 5000  

Help for children and young people: 0800 1111

Papyrus

Charity for the prevention of young suicide (under 35) in the UK.

 

https://www.papyrus-uk.org/ Call PAPYRUS HOPELINE247 on 0800 068 4141

Parkinsons

UK

The Parkinsons support and research charity.

 

http://www.parkinsons.org.uk/ 0808 800 0303

Red 

Balloons

Charity offering a safe place for those with mental health illnesses, those who care for those with mental health illnesses and anyone who is interested in improving their general wellbeing.

 

https://redballoons.org.uk/ 07871 658157

Refugee Futures

 

Working together to help Refugees flourish in Stockton-On-Tees

 

https://refugeefutures.org/ 07542 015870
RNID National Hearing Loss Charity

This charity gives practical information and advice about hearing loss.

 

https://rnid.org.uk/  

Salvation Army  Foodbank

 

  https://www.salvationarmy.org.uk/stockton 01642 617629
Samaritans

Whatever you're going through, you can call us any time, from any phone for FREE in the UK and Ireland. 

 

https://www.samaritans.org/ 116 123
Stockton-on-Tees Borough Council Information Directory

Find details of services, advice and support for adults, children, young people and families living in Stockton-on-Tees.

 

https://www.stocktoninformationdirectory.org/  
Stockton-on-Tees Borough Council Warm Homes Healthy People

Cold temperatures can have a serious impact on your health and wellbeing. Keeping warm and healthy during the cold weather can help keep illness away.

 

https://www.stockton.gov.uk/Warm-Homes-Healthy-People  
Stockton-on-Tees Borough Council Warm Welcome

Warm Welcome social events are weekly and open to anyone to come along for a cuppa, meet old and new friends over a game of cards, dominoes or bingo, and have a friendly chat. 

 

https://www.stockton.gov.uk/warm-welcome  
Stockton-on-Tees Borough Council Winter Wellbeing

The cold weather over the winter months can make it much more difficult for individuals and families. Here are details of some of the support services across the Borough to help you through the winter.

 

https://www.stockton.gov.uk/winter-wellbeing  
Shape the Play

Football inspired fitness for Stockton.

 

https://www.facebook.com/shapetheplay/ 01642 717770
SHOUT

Shout is the UK's first and only 24/7 text service for anyone in crisis. Get free, confidential mental health support anytime, anywhere.

 

https://giveusashout.org/ To start a conversation, text the word ‘Shout’ to 85258. If you're viewing this on your phone, tap the 'TEXT US' button below.
Sightline

Sightline provide telephone-based befriending and helpline support for people affected by sight loss. 

 

https://www.sightline.org.uk/

0800 587 2252

The helpline operates every evening. Open 6pm-10pm, 365 days a year.

St Andrews Methodist Church Foodbank

 

  St Andrew's Methodist Church Stockton 07810 521255

St Michaels and All Angels Foodbank

 

  St Michael & All Angels Norton - A Church Near You 0750 464005
Stockton Adult Carers Support Service 

Available for Carers who are 18 years of age or above who care for another adult living in Stockton.

 

https://www.stockton.gov.uk/support-for-carers 01642 524449
Stockton CAB

Citizens Advice Bureau for the Borough of Stockton-on-Tees. They aim to spread information to prevent suffering.

 

https://stockton-cab.co.uk/ 01642 633877
Stockton Council Here to Help

Here you will find information on the benefits, advice and support available to you to help you through the cost of living crisis.

 

https://www.stockton.gov.uk/here-to-help-hub 01642 528989
Stockton Food Power Network

Helping people across Stockton-on-Tees get healthy food they can afford with foodbanks, eco shops etc

 

Stockton-on-Tees Food Power Network - Stockton Information Directory 07939 962928
Stockton on Tees Time Out support service

Part of Stockton Adult Carers' Support Service offering up to *8 hour per month free of charge support to informal carers to enable them to have a break from their caring role.

 

https://www.stockton.gov.uk/time-out-support-service 01642 524494  
Stockton Wellbeing Hub

A shop for advice about employment, money, housing, isolation, loneliness and mental health, bereavement or drug and alcohol support. 

 

https://www.stocktonwellbeinghub.org/  
Stroke Association

Stroke information for stroke patients, their families and carers. 

 

https://www.stroke.org.uk/  0303 3033100
Talk to Frank

National drugs awareness site for young people and parents/carers.

 

https://www.talktofrank.com/ 0300 1236600
Teesside & District Society for the Blind

Working towards a community for the blind, helping them stay independent and raising their quality of life.

 

Teesside & District Society for the Blind | Middlesbrough 01642 247518
Teesside Dementia Link Services

Charity based in the Tees Valley that aims to provide support to dementia sufferers and their carers, through support groups, activities and social events. 

 

https://www.tdls2016.org/    07722 958610
Teesside MIND

Local charity that provides confidential services for people experiencing emotional or mental health problems and their families.

 

https://www.teessidemind.org.uk/ 01642 257020
Teeswide Safeguarding Adults Board

Responsible for protecting and promoting an adults right to live an independent life, in safety, free from abuse and neglect. 

 

https://www.tsab.org.uk/  
The Bread & Butter Thing

Offers high-quality, low-cost food to everyone in Stockton-on-Tees.

 

https://www.stockton.gov.uk/the-bread-and-butter-thing 07860 063304
The Bridges Project Family/Carer and Grandparents Support Service

The service is available to everyone who has been directly affected by someone else's substance misuse-including parents, partners, grandparents, brother and sisters (over 18 years old).

 

https://www.bridgesstockton.org/

01642 605222    

07957 224486

The Family Planning Association

The UK's leading sexual health charity, offering a wide range of information on sexual health issues, including contraception, sexually transmitted infections, pregnancy choices, abortion, and planning a pregnancy.

 

https://www.fpa.org.uk/ 0300 1237123
The Moses Project

A charitable company which provides guidance, mentoring and support to hundreds of adult males with past and current addictions to drugs and alcohol.

 

www.themosesproject.co.uk

07753 801012   (M)       

01642 688901 (O) 

Thornaby Foodbank

 

 

https://www.facebook.com/thornabybaptistchurch/  
United Response

Charity which provides person-centred support to over 2000 people across England and Wales.

 

United Response 0208 016 5678  
Words of Welcome Foodbank   St Cuthbert's Church Hall - Stockton Information Directory 01642 674321
Yarm Wellness

To provide a positive impact on the well-being of the wider community through the provision of creative sessions, peer support groups, community drop in cafes and wellness classes. 

 

https://www.yarmwellness.co.uk/ 07732 395441
Young at Heart

Friendship group for people with dementia and their carers to attend together. The run groups In several locations across the Borough.

 

https://youngatheartulo.org.uk/ 

07590 535448        

0191 500 6122

 

 

Downloads

You can download the full directory below, with website links and contact details.

Community Support Directory 2024