Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
North East NHS Independent Complaints Advocacy
Every area of England has an independent NHS complaints advocacy service funded by the local authority.
NHS Advocacy is provided by Carers Federation, supporting individuals complaining about the NHS.
0808 802 3000 freephone helpline
07889 088284 textphone
07889 088284 video messaging (inc BSL)
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
The NHS Complaints Regulations state a complaint must be made within 12 months of the incident happening, or within 12 months of you realising you have something to complain about.
A complaint may be accepted outside of this if the body you are complaining to is satisfied that you had good reason for not making the complaint sooner, and they feel it is still possible to investigate the complaint effectively and fairly.
