North Tees & Hartlepool and South Tees Foundation Trusts Group Model: Community Research

Executive Summary

North Tees & Hartlepool and South Tees Hospitals NHS Foundation Trusts have come together under a ‘Group Model’ to improve healthcare across Tees Valley, North Yorkshire, and County Durham. The joint trusts will hereby be referred to as University Hospitals Tees. 

This report summarises the findings of a community engagement project led by the Healthwatch Tees Valley Network, which gathered feedback from patients, carers, and the wider community to help the hospitals focus on areas for improvement. 

Key Themes: 

• Quality of Care: Positive experiences were noted, but long waiting times and poor communication caused frustration for many.
• Hospital Facilities: People felt the buildings and equipment were outdated, with uncomfortable waiting areas and some cleanliness issues.
• Access to Services: Common challenges included long waits, parking difficulties, and lack of public transport. Digital tools were appreciated by some but not suitable for all. 
• Hospitals Working Together: Reducing waiting times, improving communication, and making services more accessible—especially for those living further away—were top priorities.

Service Priorities

People want quicker emergency care, shorter waiting times, and access to essential services in every local hospital. For children, women, and mental health services, there is a need for modernised facilities and better support.

Key Recommendations

1. Ensure consistent, high-quality care across all hospitals.
2. Modernise hospital spaces to improve patient comfort.
3. Reduce waiting times in emergency and surgery services.
4. Improve access for rural areas through better transport and local services. 
5. Strengthen communication so patients are fully informed about their care.