Roseberry Practice Enter & View Follow-up Report - November 2017
Healthwatch Stockton-on-Tees carried out an Enter & View visit at Roseberry Practice in February 2017.
The visit was as a consequence of Healthwatch Stockton-on-Tees receiving a number of complaints about the practice having no male GP’s, and the difficulty patients were experiencing accessing the practice by telephone.
Patient and staff feedback was gathered during the February Enter & View and collated in to a report which included recommendations for change with the aim of improving patient experience.
A response was not received from the provider during the 20-day response period or following several follow up requests. The purpose of the November 2017 follow-up visit was to observe if any changes had been made as a result of Healthwatch Stockton-on-Tees’ recommendations.
Downloads
To read the follow up report please click on the attachment below.
HWS Roseberry Practice Enter & View Follow-up Report - November 2017
