Maternity and Neonatal Independent Senior Advocacy from People First
If you have received Maternity and/or Neonatal care in the North East or North Cumbria ICB area and need support, People First can help you. For the full list of ICB Trusts they cover, visit the FAQ section.
It is recognised that the NHS doesn’t always get things right and it can be challenging for people to raise concerns and complaints. If you received treatment, or care, which you are unhappy about and you are or want to have this investigated, People First can help.
Who can access Maternity and Neonatal advocacy and what is meant by adverse outcomes?
During the pilot phase, the Maternity and Neonatal Independent Senior Advocate will be able to support you if you have experienced any of the following outcomes:
- After 24 weeks of pregnancy, your baby died before or during birth
- Your baby died within 28 days of being born
- Your baby has a brain injury or a brain injury is suspected
- You were cared for on a critical or intensive care unit and and this was unexpected
- You had an unexpected or unplanned hysterectomy (removal of your womb) within 6 weeks of giving birth
- The baby's mother or birthing person has died
Download the People First Guide to Maternity and Neonatal Independent Senior Advocacy
Downloads
You can download the Easy Read document below.
What can the Maternity and Neonatal Independent Senior Advocates help you do?
- Feel confident to raise your concerns
- Understand the investigations and complaints processes
- Know who to raise your concerns to
- Explore your rights and options
- Find our more about other services
- Ensure care providers listen to you
How to make an NHS Complaint
The NHS Complaints Process may be the best route to follow if:
- Your raised concerns haven’t been resolved fully
- What happened raises serious questions about standards of care
- You wish to raise complex issues which require investigation
People First have created a step-by-step guide on making an NHS complaint. The easy-to-use guide features letter templates for making a complaint and consent forms.
