SSNP & ICA
Stockton Service Navigation Project
The Stockton Service Navigation Project (SSNP) offers one to one support to help people to live healthier lives by increasing confidence, control and independence and reducing stress and isolation. Friendly navigators help people to find and access local activities and services that can help improve their health and wellbeing.
SSNP can support you with taking the following steps to improve your health and wellbeing.
- Connect - With the people around you; your family, friends, colleagues and neighbours. We can help you find a social activity to help make new friendships.
- Get active - Physical activity makes us feel good. We can help you find an activity that you enjoy and suits your level of fitness; such as an exercise class or walking group.
- Learn - Learning new skills can give you a sense of achievement and a new confidence. We can help you find a creative arts class or a course which interests you.
- Give - Whether it's a thank you, a kind word or volunteering your time. Helping others makes you feel good about yourself and we can help you find the right opportunity.
We can help you access the right kind of support to overcome life’s ups and downs. Let us help you to feel happier, more positive and able to get the most from your life. Get in touch today to find out how we can help you, or someone you know.
If you would like more information or to book a telephone appointment with a navigator please contact: 01642 647770 or email firstname.lastname@example.org.
During the current coronavirus pandemic, we are unfortunately unable to meet clients face to face but our navigators are still here to help. We can support you in these difficult times with one to one health and wellbeing support, advice and information by phone, text or email. Healthy eating, physical activity and mindfulness are just some of the topics we can cover in a telephone appointment. You can also keep up to date with our news and advice by following us on Twitter at https://twitter.com/stocktonnavigat (@StocktonNavigat) or Facebook at https://www.facebook.com/StocktonNavigation/ (@StocktonNavigation).
Stockton Independent Complaints Advocacy (ICA)
The National Health Service (NHS) works hard to treat everyone properly and promptly and the majority of people who use the health service are happy with their treatment. However, sometimes things can go wrong or you may be unhappy about certain parts of your treatment. By raising your concerns you can help to put things right and ensure that the NHS can learn from your experience.
If you feel you or someone you know have not had the service you expected from the NHS and want to complain, the law says you have the right to have the support of an advocate. Knowing where to turn, when you want to make a complaint can be difficult.
If you live in Stockton-on-Tees and have a complaint about NHS services, our free advocacy service can guide you through making a complaint by providing you with practical support, advice and information.
You should note that we cannot help you:
Get an NHS Employee disciplined.
Give legal advice.
Help you with complaints about private medical treatment.
Give medical advice.
Stockton ICA which is provided by the Pioneering Care Partnership can be contacted by:
Freephone: 0808 1729553Post:Freepost RTCZ-YTAY-RYYA,Healthwatch, (Stockton Independent Advocacy Service),Catalyst House,27 Yarm Road,TS18 3NJ
Please contact us for a free copy of our detailed guide which will help to will support you through the process.
For a copy of our Leaflet please click here